The front desk agent serves as the face of the hotel, responsible for the entire guest cycle from reservation to departure. Key duties include managing check-ins/check-outs, handling guest inquiries and complaints, processing payments, coordinating with housekeeping for room readiness, and providing information on hotel services. They are the first and usually the last point of contact, managing the overall guest experience. 

Core Front Office Duties & Responsibilities

• Guest Registration and Check-in/Check-out: Efficiently managing guest arrivals and departures, creating key cards, and managing the booking system.
• Reservations Management: Handling incoming calls, emails, brand portal messages and online reservations, including changes and cancellations.
• Guest Communication & Information: Welcoming guests, informing them about amenities and local attractions, and passing along any vital information to guests,
• Financial Transactions: Processing payments, verifying credit card data, collecting deposits, and managing billing/settlements.
• Departmental Coordination: Serving as the liaison with housekeeping for room readiness and maintenance for repairs.
• Guest Services & Complaint Resolution: Addressing guest issues promptly and professionally to ensure satisfaction.
• Security & Compliance: Ensuring guest safety by verifying IDs, securing keys, and enforcing hotel policies. 

Night Auditor Job Description

A hotel night auditor works the overnight shift (typically 11 PM to 7 AM), acting as both a front desk agent and an accountant. They check in/out guests, handle security, and balance the day's financial transactions, including credit card and cash reports, ensuring all accounts are accurate before preparing reports for management. 

Key responsibilities include:

·         Front Desk Duties: All front desk agent duties and responsibilities assigned.

• Accounting/Auditing: Reconciling revenue, balancing cash drawers, posting charges, and running the "night audit" (end-of-day reports).
• Guest Services: Handling late check-ins/check-outs, processing reservations, answering phones, and addressing guest requests or complaints.
• Security & Safety: Managing the front desk security, conducting security patrols of common areas, and acting as the emergency contact for hotel guests.
• Administrative Duties: Preparing breakfast areas (if required), preparing reports for the morning shift, and resolving any accounting discrepancies. 

Key Skills Required

·         Schedule Flexibility: Ability to work overnight, weekends, & holidays.

·         Attention to Detail: The night audit reporting must be balanced, and all transactions of the day must be accurately accounted for in reports.

·         Ability to Self-Manage: Most of the time the night auditor will be the manager on duty and responsible for the hotel property overnight

·         Dependable: Always on time for scheduled shifts and reliability as the hotel depends on the night auditor to cover the hotel operations overnight

Night auditors generally need strong math skills, experience with Property PMS (like FOSSE, Opera, or Maestro), and the ability to work independently. Leadership skills are also necessary as during the night audit shift, auditor will be only hotel staff on property. 

Key Skills Required

• Communication & Interpersonal Skills: Excellent verbal and written skills for guest interaction. Efficiently resolving guest complaints and issues.
• Organization & Multitasking: Ability to manage multiple requests and bookings simultaneously.
• Technical Proficiency: Familiarity with Hotel Management Software (PMS).
• Customer Service Focus: High empathy and a welcoming demeanor

·         Schedule Flexibility: Ability to work early mornings, nights, weekends, & holidays.

Job Overview

We are looking for a friendly, safe, and dependable Full Time Shuttle Driver to transport passengers smoothly and on schedule. You will serve as the face of our organization, providing a welcoming and secure environment for all riders from pickup to drop-off. 

Key Responsibilities

• Safe Transport: Drive company vans or shuttles along designated routes while obeying all traffic laws and safety regulations.
• Customer Care: Greet passengers warmly, assist with luggage or special mobility needs, and answer general questions.
• Vehicle Upkeep: Perform routine pre-and-post trip safety inspections and keep the interior of the vehicle clean and tidy.
• Communication: Maintain clear contact with dispatch regarding schedule changes, traffic delays, or incidents. 

Job Requirements

• Age: Must be at least 21 years old.
• Dependable & Reliable: Must be able to show up on time for scheduled shifts.
• License: Valid Nevada Driver’s License
• Driving Record: Clean motor vehicle record (MVR) with no minor infractions or accidents in the past 7 years. No history of major infractions.
• Background Check: Be able to pass a background check
• Physical Standards: Must pass a DOT physical examination and pre-employment drug screening. Ability to lift up to 50 lbs (assisting with bags)

Compensation based on experience. Must be willing to perform other hotel tasks when shuttle services are not needed. 

A Hotel Chief Engineer ensures the property's safety, efficiency, and appearance by managing HVAC, plumbing, electrical, and refrigeration systems. Key duties include directing maintenance staff, implementing preventative maintenance programs, managing budgets, and complying with safety codes. They troubleshoot, perform repairs, and oversee contractors to provide safe guest experience. 

Key Responsibilities

• Property Maintenance & Inspections: Conduct daily inspections of guest rooms, common areas, and exterior, ensuring all machinery (HVAC, plumbing, electrical) operates optimally.
• Preventative Maintenance: Develop and manage a comprehensive preventative maintenance schedule for all guest rooms and equipment.
• Safety & Compliance: Ensure compliance with all local, state, and federal codes, including fire safety, life safety systems, and environmental regulations.
• Team Leadership: Hire, train, schedule, and supervise engineering staff, fostering a positive, service-oriented team.
• Financial Management: Manage department budget, control expenses, manage inventory of supplies, and oversee contractor contracts.
• Guest Service: Respond to guest complaints or maintenance issues efficiently and professionally. 

Required Skills and Qualifications

• Experience: Generally, 3–5+ years of hotel or facility maintenance experience, with previous leadership or supervisory roles.
• Technical Knowledge: Strong expertise in HVAC, electrical systems, plumbing, and building mechanics.

Required Skills and Qualifications (Continued)

• Leadership: Proven ability to manage a team, mentor technicians, and work with other department heads.
• Physical Requirements: Ability to lift over 50 lbs. and move comfortably around the property for extended periods.
• Communication: Strong English skills (written and verbal) for reports, safety training, and guest communication. 
• Attention to Detail: Strong ability to recognize items in need of repair and maintenance. Work independently to complete tasks in order of priority.

Education

• High School Diploma or GED strongly preferred; technical school training or engineering degree is highly preferred.

*It is required that all staff complete all brand standard training available*

Key Responsibilities

• Property Maintenance & Inspections: Conduct daily inspections of guest rooms, common areas, and exterior, ensuring all machinery (HVAC, plumbing, electrical) operates optimally.
• Preventative Maintenance: Develop and manage a comprehensive preventative maintenance schedule for all guest rooms and equipment.
• Safety & Compliance: Ensure compliance with all local, state, and federal codes, including fire safety, life safety systems, and environmental regulations.
• Team Leadership: Hire, train, schedule, and supervise engineering staff, fostering a positive, service-oriented team.
• Financial Management: Manage department budget, control expenses, manage inventory of supplies, and oversee contractor contracts.
• Guest Service: Respond to guest complaints or maintenance issues efficiently and professionally. 

Required Skills and Qualifications

• Experience: Generally, 3–5+ years of hotel or facility maintenance experience, with previous leadership or supervisory roles.
• Technical Knowledge: Strong expertise in HVAC, electrical systems, plumbing, and building mechanics.
• Leadership: Proven ability to manage a team, mentor technicians, and work with other department heads.
• Physical Requirements: Ability to lift over 50 lbs. , bend, squat, climb ladders, and move comfortably around the property for extended periods.
• Communication: Strong English skills (written and verbal) for reports, safety training, and guest communication. 

Education

• High School Diploma or GED required; technical school training or engineering degree is highly preferred.

·         Clean and reset guest bedroom and bathroom areas according to established standards.

·         Organize and stock cleaning cart and organize linen closets on floors assigned.

·         Complete accurately, and in a timely manner, any assigned paperwork.

·         Report any items missing from rooms and suites.

·         Report all items in need of repair to the supervisor and maintain equipment used in work.

·         Scrupulously follow all safety guidelines, for example not blocking the open door with a cart, placing signage to use caution of a wet floor, etc.

·         Greet all guests with a warm, friendly welcome; inquire about their well-being, make them feel welcome, etc.

REQUIREMENTS

o    Must have a flexible work schedule

o    Outstanding attention to detail and extremely organized.

o    Willing to work in a team environment

Salary paid based on experience, including an amazing benefits package offered. Consistently growing company with plenty of room for growth and career progression.  

GB Hotel Group LLC is an equal-opportunity employer